Important Message to SEMCO ENERGY Gas Company Customers
UPDATE 03/25/20 2:30 PM
You may see SEMCO employees doing critical infrastructure work – Please allow our employees appropriate social distance
SEMCO ENERGY Gas Company employees continue to respond to emergency leak calls 24 hours a day, 7 days a week. They will also continue to perform essential service visits following precautionary protocols. Most of the critical infrastructure work does not require access to the home and does not create an interruption of service. In these cases, please allow the technicians to conduct their work and please keep an appropriate social distance. Also consider bringing pets inside when SEMCO technicians are working in the area.
We appreciate your patience as we work to provide the best possible service during this public health emergency. The health, well-being and safety of our customers, associates and communities will continue to be our top priority each day.
UPDATE 03/24/20 2:30 PM
You may see SEMCO employees doing critical infrastructure work – Please allow our employees appropriate social distance
SEMCO ENERGY Gas Company employees continue to respond to emergency leak calls 24 hours a day, 7 days a week. They will also continue to perform essential service visits following precautionary protocols. Most of the critical infrastructure work does not require access to the home and does not create an interruption of service. In these cases, please allow the technicians to conduct their work and please keep an appropriate social distance. Also consider bringing pets inside when SEMCO technicians are working in the area.
We appreciate your patience as we work to provide the best possible service during this public health emergency. The health, well-being and safety of our customers, associates and communities will continue to be our top priority each day.
UPDATE 03/15/2020 8:00 PM
To Our Community:
At SEMCO ENERGY Gas Company, taking care of our customers, our employees and our communities is what we do. Every day, we safely and reliably provide natural gas service so that our customers can heat their homes and prepare their meals. While the Coronavirus (COVID-19) pandemic is an unprecedented challenge to Michigan and our nation, the dedicated SEMCO team is committed to doing all we can to continue serving our customers and minimizing any inconvenience. We have preparedness plans in place and are continuing to follow the latest guidance from the U.S. Centers for Disease and Prevention and our governmental authorities.
As circumstances warrant in the coming days, we may need to make some operational adjustments. If that is the case, we will post any changes on our website and on our social media channels. Importantly, during these challenging times we are suspending customer disconnections and waiving late fees for anyone unable to pay their monthly bills. Please call us at 800-624-2019 or visit our website www.semcoenergygas.com for additional information.
Emergency Response and Service Visits
Our dedicated team will continue to respond to emergency leak calls 24 hours a day, 7 days a week. We will also continue to perform essential service visits following precautionary protocols.
We appreciate your patience as we work to provide the best possible service during this public health emergency. The health well-being and safety of our customers, associates and communities will continue to be our top priority each day.
Sincerely,
Colleen Starring
President SEMCO ENERGY Gas Company
03/12/2020 3:30 PM
SEMCO Energy Gas Company is actively monitoring Coronavirus (COVID-19) updates from the Centers for Disease Control and Prevention (CDC) and the State of Michigan. SEMCO does not currently anticipate an impact to its services, but the company has implemented guidelines for employees who are in direct contact with customers.
These guidelines include: avoiding contact with non-work surfaces, washing/sanitizing hands before and after entering homes or businesses and practicing social distancing whenever possible. When a SEMCO customer requests service that requires an employee to enter a home or business, SEMCO’s Customer Service Representatives will ask if anyone in the home or business is feeling ill. This information will allow SEMCO employees to take appropriate precautions to limit the risk of any exposure to illness to SEMCO’s customers and its employees.
If you are feeling ill and have an appointment for service at your home, please contact us at 1-800-624-2019 to reschedule your appointment.