Frequently Asked Questions
What do I do if I detect a gas leak?
If you suspect a natural gas leak, leave the area immediately
, then call us at 1-888-427-1427
. Do not use any electrical devices, such as light switches, telephones, computers, or appliances, such as garage door openers. They could generate a spark and ignite the gas. Do not try to locate the source of the gas leak or try to shut off any gas valves or appliances. Once you have exited the building, do not re-enter the building or return to the area until a SEMCO ENERGY Gas Company service technician says it's safe to do so.
If you are digging and think you may have damaged a natural gas pipeline, leave the area immediately. If you are using motorized equipment and can turn off the motor safely, do so to prevent the ignition of any leaking gas. Then, abandon the equipment and leave the area. Never restart equipment until the surrounding environment has been checked and declared safe. More Info
Where can I make a payment in person?
Customers have three options to pay their gas bills. First, customers may pay their bills at our Authorized APS Bill Payment Agents
. More Info
Where do I mail a payment?
Bills should be mailed to the following address:
SEMCO ENERGY Gas Company
PO Box 740812
Cincinnati OH 45274-0812
Can I pay my bill over the phone?
Yes. SEMCO ENERGY Gas Company takes credit card and check payments over the phone and through our 24-hour automated phone system. Just call 1-800-624-2019 and pay with your VISA, Discover, MasterCard, or personal check. You'll need to have your account number and a credit card or blank check ready. A convenience fee of $3.50 will apply. Bills greater than $500 will be split into multiple payments. More Info
My Access Online / eBill
Can I view/pay my bill online? How do I enroll?
“My Access Online
” is our web-based service that enables you to gain real-time account access. “My Access Online” enables you to view the most commonly sought after account information, such as your current balance and consumption history. You may also utilize “My Access Online
” to request a payment extension or to make a payment. To make signing up easier, please have the following information available:
- Your Account Number
- Your Zip Code
- A Valid E-mail Address
Additionally, you will be asked to create a unique User Name and a Secret Question and Answer. Please write these down and keep them safe.
How do I change my e-mail address?
While logged into “My Access Online”
, you can update your e-mail address by clicking on the “Update Mailing Address” in the “Account Services” section. Then, click on “Edit Email Preferences” to enter your update.
I’ve forgotten my user name or password – what do I do?
If you forget your User Name, please click on the "Forgot your User Name?" link, located on the Customer Login screen of “My Access Online”
. You will be prompted to enter your e-mail address. After successfully validating this information, you will be asked to answer your Secret Question. Your User Name will then be sent to the e-mail address we have on file.
If you forget your Password, please click on the "Forgot your password?" link, located on the Customer Login screen of “My Access Online”
. You will be prompted to enter your User Name and answer your Secret Question. After successfully validating this information, you will be e-mailed a temporary Password. Upon re-entering “My Access Online”
using your temporary Password, you will be prompted to create a new, permanent Password.
Can I register more than one account?
To add more than one utility account to your “My Access Online”
account, click the “My Accounts” button followed by the “Add Utility Accounts” link. You will need the other account number(s) to complete the update.
I'm having a problem receiving e-mail from SEMCO ENERGY Gas Company - what do I do?
If you are having problems sending e-mails to or receiving e-mails from SEMCO ENERGY Gas Company, please refer to this document to be certain your e-mail service is set up correctly: E-Mail Whitelist Instructions
Turn On, Turn Off, or Transfer of Service
How can I turn on, disconnect, or transfer my service?
Please contact Customer Service at 1-800-624-2019 or e-mail Customer Service at firstname.lastname@example.org
to turn on, turn off, or transfer service.
Where does SEMCO ENERGY Gas Company provide Natual Gas service?
SEMCO ENERGY Gas Company provides natural gas service to approximately 255 communities in the state of Michigan. For a detailed map SEMCO ENERGY Gas Company's Service Territory, click here.
Budget Payment Plan
How do I get on the Budget Plan?
Our Budget Billing
program takes your energy costs and spreads them out over a 12-month period. It is a great way to help balance your household budget, and it’s FREE! Enrollment is open to eligible customers during May, June, and July of each year. Contact our Customer Service Department, toll free, at 1-800-624-2019, Monday through Friday from 8AM to 5:30PM or by e-mail at email@example.com
. More Info
Can I stop the budget plan and pay the past due balance, or pay the balance due?
Yes. If you sign up for the budget, you are not obligated to stay on it. If you wish to unenroll, simply contact Customer Service at 1-800-624-2019, Monday - Friday from 8AM to 5:30PM. Please keep in mind that, in order to return to the budget plan, you must wait until the open enrollment period. More Info
Direct Payment Plan
How do I get on the Direct Payment Plan?
To enroll in our Direct Payment Plan, please contact Customer Service at 1-800-624-2019, or e-mail Customer Service at firstname.lastname@example.org. Please allow 30-60 days for your enrollment to be processed. More Info
I’m low income – is there any help available for me?
SEMCO ENERGY Gas Company offers a variety of payment plans and assistance programs to help customers with their gas bills. The most important thing is to contact SEMCO ENERGY as soon as you know you cannot pay your entire gas bill. If you are eligible, we will work with you to set up a suitable payment plan or advise you of assistance agencies in your area. For more information, contact a SEMCO ENERGY Gas Company Customer Service Representative at 1-800-624-2019, or call the Department of Human Services Energy Hotline at 1-800-292-5650. More Info
What can I do to reduce energy use in my home?
There are four easy ways to reduce your home’s energy use. First, lower your thermostat. Each degree you lower the temperature cuts your utility bill by one or two percent. Second, close vents to unoccupied rooms. Third, seal windows with plastic to stop drafts and avoid unneeded heat loss. Lastly, change filters on your furnace on regularly. More Info
How do I contact MISS DIG?
If you do any activities that require digging, Michigan law requires you to call
Miss Dig. Call Miss Dig at 1-800-482-7171
, at least three working days before your project is to begin. Miss Dig will notify all utilities to mark their lines in the area. This helps avoid possible injuries or damage to natural gas and oil lines, electric, telephone, TV cable, and water or sewer pipes. Both the call and the Miss Dig service are free. More Info
What do I do if my Carbon Monoxide Detector goes off?
Carbon Monoxide is poisonous. Never ignore an alarming CO detector/alarm. If the detector/alarm sounds, operate the reset button and call your emergency services (fire department or 911).
Immediately move to fresh air; go outdoors or by an open door or window.
Contacting SEMCO ENERGY Gas Company
How do I make a complaint?
You can file a complaint by contacting SEMCO ENERGY Gas Company toll free at 1-800-624-2019, or by e-mailing us at email@example.com
. Please have your account number ready so that we may provide you with efficient service.