Frequently Asked Questions

Payment Questions

Where can I make a payment in person? 
Customers may pay their bills at our Authorized APS Bill Payment Agents. Click Here for more information. 

Where do I mail a payment? 
Payments should be mailed to the following address: 

SEMCO ENERGY Gas Company
PO BOX 740812
Cincinnati OH 45274-0812

Can I pay my bill over the phone? 
Yes. SEMCO ENERGY takes credit card and check payments over the phone and through our 24-hour automated phone system. Just call 1-800-624-2019 and pay with your VISA, Discover, MasterCard, or electronic check. You'll need to have your account number and a credit card or check ready. A convenience fee of $3.50 will apply. Click Here for more information.

What is the convenience fee of $3.50?

If you choose to make a one-time payment online or by phone a $3.50 convenience fee is charged. SEMCO’s goal is to ensure low rates for all customers, and by assessing the fees to those using the service, rates stay affordable. There are many ways to pay without a fee, including the eBill Direct Pay programs. Click Here for more information. 

Can you change my due date?
The due date for your monthly bill is determined by billing cycle, which is based on the area. The billing cycle cannot be adjusted for each individual premise. 

I am low income – is there any help available for me? 
SEMCO ENERGY offers a variety of payment plans and assistance programs to help customers with their gas bills. The most important thing is to contact SEMCO ENERGY as soon as you know you cannot pay your entire gas bill. If you are eligible, a payment arrangement may be offered, or you may be advised of assistance agencies in your area. For more information, contact Customer Service at 1-800-624-2019, or Click Here.

Account Questions

Can I view/pay my bill online? How do I enroll? 
 My Access Online enables you to view the most commonly sought after account information, such as your current balance and consumption history. You may also utilize My Access Online to request a payment extension or to make a payment. To make signing up easier, please have the following information available: 
  • Account Number 
  • Service Address 
  • A Valid E-mail Address
Additionally, you will be asked to create a unique User Name and a Secret Question and Answer.

How do I change my e-mail address?

While logged into My Access Online, you can update your e-mail address by clicking on Manage My Profile. Then, click on Edit Email Preferences to update. 

I’ve forgotten my username or password – what do I do? 

If you forget your username, click on the Forgot your User Name link, located on the account login screen of My Access Online. You will be prompted to enter your e-mail address. After successfully validating this information, you will be asked to answer your secret question. Your username will then be sent to the e-mail address on file.

If you forget your password, click on the Forgot your password link, located on the account login screen of My Access Online. You will be prompted to enter your username and answer your secret question. After successfully validating this information, you will be e-mailed a temporary password. Upon re-entering My Access Online use your temporary password to log in, and you will be prompted to create a new, permanent password.

How do I update the information listed on my account?

Customers enrolled in My Access Online can submit mailing address changes through the website. Log in to your account and use the Update Mailing Address link. If you are not currently a My Access Online customer, enrollment is quick and easy. To register, you'll need your account number and service address. 

To update your name, phone number, or any other information listed on your account, contact Customer Service at 1-800-624-2019.

Can I register more than one gas account? 

To add more than one utility account to your My Access Online account, click the Add Accounts link. You will need to enter the other account number(s) to complete the update. 

I'm having a problem receiving e-mail from SEMCO ENERGY - what do I do? 

If you are having problems sending e-mails to or receiving e-mails from SEMCO ENERGY, Click Here to follow instructions to be certain your e-mail service is set up correctly


Other Questions

Where does SEMCO ENERGY Gas Company provide Natural Gas service? 
SEMCO ENERGY Gas Company provides natural gas service to approximately 255 communities in the state of Michigan. For a detailed map SEMCO's service territory, Click Here.

What can I do to reduce energy use in my home?

There are four easy ways to reduce your home’s energy use. First, lower your thermostat. Each degree you lower the temperature cuts your utility bill by one or two percent. Second, close vents to unoccupied rooms. Third, seal windows with plastic to stop drafts and avoid unneeded heat loss. Lastly, change filters on your furnace on regularly.

How do I make a complaint? 
You can file a complaint by contacting Customer Service at 1-800-624-2019 or by e-mailing customer.service@semcoenergy.com.